Technical Support Services

Enterprise Software Applications

Bose Technologies partners with leading technology companies to outsource its Support Delivery and its Management. The Bose Technologies Enterprise Software Applications management team works closely with Clients to create an effective parallel support organization.

Bose Technologies has technology expertise in networking and communications, servers, operating systems & storage, middle tier management, software programming and database management/administration.

Bose Technologies has built Technical Teams and managerial expertise to support all major enterprise application platforms including in the enterprise support environment.

  • Application Servers
  • Web Servers, Directory Servers, Messaging Servers, Calendar Services, Certificate Servers
  • Database Servers
  • Operating Systems
  • Networking and Security applications

 

Consumer Technology Products

Bose Technologies provides very high quality support for shrink-wrapped technology products aimed at consumer and SMB market.

The agents providing support in this market space are not only trained on diagnostic and problem solving skills but also rigorously trained on customer interaction skills to understand customer problems, often described in a non-technical way. The agents providing support to this market are typically engineering graduates with deep technical expertise and prior IT helpdesk experience. This helps in significantly increasing the probability of first contact resolution as well as finding right solutions for the customers.

IT Help Desk

Bose Technologies provides a cost effective and scalable solution for outsourcing the IT Help Desk function. From our offshore technical service centers, the IT Help Desk group provides total support solutions for the desktop and mobile application environments. The support provided is comprehensive and encompasses operating system, devices, networking and the various popular desktop applications that run the office environment.

Bose Technologies also offers services to augment corporate IT help desk teams by providing remote, online, real time technical support services. We can integrate our remote support process with client processes to provide a seamless experience to customers.

Systems Management Services

The Bose Technologies Systems Management group structures comprehensive maintenance packages for the enterprise IT infrastructure. Systems Management Services include:

  • Performance management and testing of the overall network configuration
  • Comprehensive performance testing and monitoring services for mission critical, transaction intensive, multi-tier, large concurrent user applications
  • Overall management and monitoring of multi-vendor IT applications
  • Managed support services for networks and hosted applications at data centers.